Before you order
How do I find my IMEI?
Dial *#06# on the device. The 15-digit number that appears is your IMEI. You can also find it under Settings → General → About on iPhone, or Settings → About phone on Android.
Do I need to send you my phone?
No. Everything is done remotely using the IMEI. Your device never leaves your hands.
Do I need to know the current carrier?
It helps, but it is not always required. If you are not sure, order an IMEI check first — it tells you the carrier, lock status and blacklist status before you commit to an unlock.
After you order
How will I receive my unlock?
By email, and on your account page. For code-based unlocks you get the network unlock code; for IMEI whitelisting you get a confirmation that the device is now unlocked.
My order is taking longer than the stated time.
Delivery windows are estimates based on carrier response times. If an order runs past its window, contact us and we will chase it or refund you.
The code did not work. What now?
Message us with the IMEI and a photo of the error. If the code is wrong we re-submit it at no charge, and if it cannot be resolved you get a refund.