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When you get a full refund
- The carrier rejects the unlock and the device cannot be unlocked.
- We fail to deliver within a reasonable time and you no longer want to wait.
- The code supplied does not unlock the device and cannot be corrected.
When a refund is not available
- An incorrect IMEI was supplied and the order has already been submitted.
- The device is blacklisted, or still under an unpaid contract, and this was not disclosed.
- The unlock was delivered successfully and the device is now working on another network.
How to request one
Reply on your order thread, or email support@mhunlock.online with your order number. Approved refunds are returned to the original payment method within 5 to 10 business days.